Privacy & Policy
Effective Date: 18 May 2025
Thanks for stopping by MAX5.us (“we”, “our”, or “us”). This Privacy Policy tells you what information we collect and what happens with it when you browse, shop, or interact with our website. If you keep browsing, that counts as your acceptance of how we manage your data. For other rules of using the site, check our Terms and Conditions.
1. What We Gather
1.1 Info You Provide
When you place an order, contact us, or set up an account, you share certain details. This includes your name, shipping info, billing address, phone number, and email.
1.2 Age Notice
Our site is designed for U.S. users who are 18 or older. We do not ask for or collect information from anyone younger than that.
1.3 Data Retention
The moment your purchase is done, we keep a copy of that order in our records. This allows us to manage your transactions and provide support if needed. We will delete this information if you request us to do so. Your purchase history is stored only to meet recordkeeping rules.
2. How We Use Gathered Information
We use the info you give to process orders, deliver USAPA-approved pickleball products, respond to support requests, and improve your online experience. We also use it to analyze traffic and see what’s working. You can reach out at any time to change, review, or remove the information you gave us.
3. Cookie Use
By using this site, you accept our use of cookies. Cookies help track your activity and save your preferences. They can be turned off through your device’s browser configuration.
3.1 Do Not Track
When your browser sends a Do Not Track signal, our site does not change how it collects or uses information. Our data collection practices stay the same regardless of this signal.
4. International Rules
Our services are based in the US and are meant for US shoppers only. We don’t collect or handle data under European privacy laws like GDPR. We’re a company in Texas, so GDPR is non-applicable, including orders and site visits.
5. Who Sees Your Info
We don’t sell your personal information. We may share it with vendors who help us run the site, ship your order, or process your payment. These parties only get what they need and must keep it private.
Sometimes, we may need to share your data if the law asks us to, for example, if there’s a legal request or issue we’re required to respond to.
5.1 Behavioral Advertising
We use your personal information to deliver advertisements and marketing messages that match your interests based on your activity and preferences. This helps us provide relevant offers and promotions directly to you.
Links to Others
Sometimes we list or suggest third-party products or services. These may take you to another site. Those companies have their own privacy policies, and we’re not responsible for what they do. We suggest checking their terms before sharing anything. We always aim to keep trusted partners listed, so feel free to tell us if something is illegal.
Site Security
We use SSL (Secure Socket Layer) to encrypt sensitive data when you enter it. Any payment or personal information you provide gets stored securely and can only be accessed by staff or systems with the right access clearance.
We work only with payment platforms that follow strict security practices. That said, no system is perfect. Keep your login details private and let us know about any odd activity.
Updates & Changes
This policy can change as our site grows. Occasionally, we may make updates to this privacy policy to reflect modifications in our policies, operations, or legal responsibilities. When that happens, we’ll post the revised date right here.
Contact MAX5
Got questions? Reach out.
Phone: +1 469-775-9736
Email: info@max5.us
We answer emails within one business day.
Visit Us
MAX5 Pickleball Store
8230 Elmbrook Drive, Suite 300
Dallas, Texas 75247, USA
Hours
Mon-Sat: 10:00 AM to 7:00 PM
Sunday: Closed